Privacy Policy

NeighborLens LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at www.neighborlens.com (the "Service").

1. Information We Collect

Information You Provide

• Account information: name, email address, password
• Property addresses you submit for reports
• Payment information (processed securely by Stripe — we do not store credit card numbers)
• Communications you send to us (support requests, feedback)
• Custom research priorities or focus areas you specify

Information Collected Automatically

• IP address, browser type, device information
• Pages viewed, referring URLs, time spent on pages
• Cookies and similar tracking technologies

Clarification on Report Data

The data contained in our neighborhood reports (crime statistics, property records, environmental data, etc.) is about geographic areas and neighborhoods, not about you personally. We do not collect personal information about you from third-party data providers.

2. How We Use Your Information

• To create and manage your account
• To process payments and deliver reports
• To communicate about your orders and service updates
• To improve the Service and develop new features
• To detect fraud, prevent abuse, and ensure security
• To comply with legal obligations
• To send marketing communications (with your consent and opt-out option)

We do NOT sell your personal information. We do NOT use your personal information to train AI models.

3. How We Share Your Information

We may share your information with:

• Payment processor (Stripe): To process transactions securely
• AI service provider (Anthropic): Property addresses may be sent to AI services for analysis and report generation. No personal information beyond the searched address is shared.
• Analytics providers: Anonymized usage data to improve the Service
• Law enforcement: When required by law, subpoena, or court order
• Business transfers: In connection with a merger, acquisition, or sale of assets

4. Cookies & Tracking Technologies

We use cookies and similar technologies to maintain your session, remember your preferences, and understand how you use the Service. You can manage cookie preferences through your browser settings. Disabling cookies may affect Service functionality.

We currently honor Do Not Track browser signals by limiting tracking to essential functionality only.

5. Data Retention

• Account data is retained for the life of your account plus 30 days after deletion
• Report data is retained for 1 year after delivery
• Payment records are retained as required by tax and financial regulations
• You may request account deletion at any time by contacting us

6. Your Privacy Rights

All Users

You may access, update, or delete your account information at any time through your account settings or by contacting us.

California Residents (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know what personal information we collect and how it is used
• Request deletion of your personal information
• Opt out of the sale or sharing of your personal information (we do not sell your data)
• Not be discriminated against for exercising your privacy rights
• Correct inaccurate personal information

Other State Residents

Residents of Colorado, Connecticut, Virginia, Utah, Oregon, Texas, Montana, Delaware, Iowa, Nebraska, New Hampshire, New Jersey, Tennessee, Maryland, Minnesota, Indiana, Kentucky, Rhode Island, and other states with comprehensive privacy laws may have similar rights under their respective state laws. Contact us to exercise your rights.

How to Exercise Your Rights

Submit your request to privacy@neighborlens.com. We will verify your identity and respond within 45 days.

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information, including encryption of data in transit and at rest, access controls, and secure infrastructure. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

The Service is not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

9. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on the Service. Your continued use of the Service after changes take effect constitutes acceptance.